Tariq Mohsen – Naperville, Il
Rafal and his team came by over a year ago to install a new sliding shower door in my bathroom upstairs. They were professional, very clear with their communication. The installation was done very well, there were no issues. Earlier this year, the sliding door started to act up, and eventually came of the hinges. I called up Rafal earlier this week and asked him to take a look – he responded within minutes, set a time for this weekend, and came over early Saturday morning. It was a simple fix, it took him 3 minutes at most. He explained what had happened, it could’ve been someone mishandled the door and dislodged it off the hinges. Since it was over 15 months since the original installation, and since it was not because of any fault with that original installation, Rafal could’ve rightfully charged me a service fee. But he didn’t! I was very pleased with Rafal’s continued professional and accommodating demeanor. I would not hesitate to recommend him to anyone else looking to get similar installations done.